Business Challenge - At the end of a dramatic growth spurt, this next generation Voice over IP service provider needed to rationalise business investments, radically reduce monthly spend and become far more efficient with the use of their own resources.
- Our Role in the Solution - Our consultant was contracted to 'turn-around' existing technical design and service issues, move operations from Switzerland to UK and set-up effective working practices to recover the business plan.
- The Outcome - A rapid saving of approx $1M per month was delivered along with a controlled and cost effective ability to serve new customers.
- Achievements - As well as instant savings, the business was given the tools to keep Opex low in coming years, along with improvements in customer retention.
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