Business Challenge - One of the big national energy providers needed to respond to public criticism and set up a new renewable energy division, advising, selling and installing wind tubines and solar panels.
- Our Role in the Solution - Our consultant was tasked with making sure that the newly recruited sales teams in different locations were involved in the design of the new system and were fully prepared to use it.
- The Outcome - The service went live on the planned date, across all sales and operational functions. Sales agents were able to use the new system with minimal difficulty from day one.
- Achievements - Business simulation exercises made sure that the sales and operational people were fully involved in the development of the solution and were both ready and excited when it went live.
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