Business Challenge – Our client’s contract with their incumbent managed mobile telecommunications network service provider was expiring. The client wanted to both reduce costs and transform their service outcomes.
- Our Role in the Solution – Our consultant led a sourcing and selection investigation to explore opportunities to outsource service provision, and to understand if that capability at scale even existed in the marketplace. The exercise led to a new service provider partnership being selected, and our subsequently consultant led the transition between the new and outgoing managed service providers.
- The Outcome – This was a huge undertaking, successfully completed. The transition to the new managed service partners was successfully completed on-time and included knowledge transfer, organisation design, tools provision and testing. The mobile phone network remained operational at all times.
- Achievements – The client achieved multi-million pound savings in their network management spend, and the transition provided a platform for a subsequent network management transformation programme.
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