Business Challenge – A change in leadership, trading challenges in the market and queries on the outsourcer's performance led to a decision to insource management of the mobile communications network, including on-shoring of work performed in India.
- Our Role in the Solution – Our consultant led the programme to terminate the managed service provider and conduct the range of activities to bring the network management activities-in house, including organisation design, recruitment, process design, tools provision and testing.
- The Outcome – The transition to an insourced managed service was completely successfully on-time and with seamless continuing operation of the communications network, despite the hostile environment caused by the terminations of the managed services provider.
- Achievements – The client achieved their objective of an insourced and on-shored mobile communications network management capability, at the quality of service expected.
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