Business Challenge - A digital disruptor, our £7bn turnover client had a strategic objective to streamline their key customer-facing online processes for a second growth phase to make them much more responsive to customer need and to reduce back-end processing requirements.
  • Our Role in the Solution - Working with the senior leadership, our consultant led a team to re-engineer the process of engagement with the end client and supplier technology solutions
  • The Outcome - The processes were re-engineered incorporating the appropriate governance and controls, quality assurance and client and supplier management system architecture.
  • Achievements - An effective and efficient online mortgage processing capability was developed that underpinned impressive growth of the company in the UK and Europe whilst managing risk and providing compliance.

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