Insights

A Cross-Functional Company Structure

The traditional organisational silo structure, is rarely an effective way of organising a workforce. Neither is the command and control management style of order giving. A cross-functional set of empowered staff in self-directing teams who focus on delivering value to customers works much better.

David Seacombe

VP Process Excellence at IHG, responsible for designing and implementing quality processes which deliver reliable outcomes for all stakeholders, and which underpin and amplify corporate profitability.

More posts by David Seacombe.

David Seacombe

1 min read

The graphic below suggests how a company could be organised in a more cross-functional, customer-centric manner, and what each part might focus on, than in a traditional hierarchical organisational structure.

There are many different possibilties on how to structure an opex-funded, end-to-end business process, cross-functional, customer-centric, value-delivery organisation. Perhaps the graphic above gives you something to start with?

David Seacombe

Change is hard

True North

Platforms and Ecosystems