Operational Capability

Choosing a Vendor

Choosing a Vendor

Implementing strategy often requires introducing new ways of working. This new capability may be grown organically or acquired from an external source. The evaluation and selection of a vendor/partner is a big deal. We take you through a typical process, from setting strategy to investment approval.

True North

All change is about people. Success means bringing together and leading many more strands of engagement than is often appreciated. You need clarity on where and how to start, the talent needed and the cognitive capacity to balance the dependencies of transformation. Then you can see your True North.

What is Digital Transformation?

What is Digital Transformation?

To cope with asymmetric disruption and stay relevant as markets and consumers change, companies must pivot to become product-led, opex-funded, cross-functional, customer-centric value deliverers. We need empowered staff, self-directing teams, enabling technology and a joined-up internal value chain.

Products need to be Secure

Products need to be Secure

Whatever stage of your digital transformation journey you are at, your company needs to stay trading. Digital products need security designed in from the beginning.

Remote Work and Virtual Leadership

Remote Work and Virtual Leadership

Your newly virtual teams have newly virtual leaders, and some of your leaders may need help adapting to running a team of remote workers. It's a sound investment, for now, and because these are the same skills that you need them to have for the digital mastery you must embrace.

A Product-Aware Organisational Structure

A Product-Aware Organisational Structure

We believe that time-honoured organisational structures and funding methods are no longer relevant. In order to create a customer-centric business it's time to pivot the organisation and place Enterprise Architecture, Product Management and Engineering at the heart of the company.

Enterprise Architecture

Enterprise Architecture

Companies undergoing digital transformations will continue to build new systems. The whole approach should be architected to provide a clear view of strategic intent, future operational efficiencies and cost-effective IT, avoiding loss of control, excessive complexity or unchecked cost.

Product Management

Product Management

Product Management is an function that guides every step of a product’s lifecycle, from proposal, to positioning and pricing - focusing on customers, what attracts them to the product, and how value will be generated.

Engineering

The term ‘engineering’ may describe our understanding of the world and ability to invent, design, and build things to solve problems and achieve practical goals. In our world we use engineering teams to create products, built within an enterprise architecture.

Functional Building Blocks

Functional Building Blocks

Products each have one of more operational functions, and each function itself is made up of smaller functional parts. Benefits arise when each of these smaller parts has one distinct purpose and is capable of being built and maintained by a small team.

How to Innovate

How to Innovate

Innovation is essential to stay relevant and to grow your business. The successful surfacing of new ideas is crucial to being able to improve ways of working, to bring new and improved products and services to market, increase efficiency and, most importantly, to give new value to customers.

People Matter

Whatever our background, all of us are a diverse mixture of our past and present, with our own hopes and fears, abilities and weaknesses. Together we represent society, and by embracing the breadth of what we all offer then we are also relevant to and engaged with our customers.

Autonomy, Mastery & Purpose

Autonomy, Mastery & Purpose

Happy and productive people are those who are given the freedom to make decisions, those who have the confidence of being on top of their game, and those who are working towards positive outcomes. Our customer-centric world will thrive when staff themselves are focused, trained and empowered.

Creating the conditions for Success

Creating the conditions for Success

Digital transformation is about speed, agility and customer-centricity, plus leadership of the organisational and cultural changes needed to re-align around the cross-functional value-chain, so that revenue is secured by iteratively delivering augmented products, to stay relevant.

What is DevOps and why should I care?

What is DevOps and why should I care?

DevOps is a culture and set of practices applied to technology engineering teams. DevOps can change an organisation into a continuous value-delivery machine, ensuring that your investment in technology makes its way safely into the hands of users and customers, where it starts to generate revenue.

Providing clarity through change and chaos

Providing clarity through change and chaos

Clear and concise messaging is the key to convincing others to take action. Simplicity frees the recipient from interpretation due to a lack of clarity. Communicating with clarity helps build much-needed resilience during times of change.

The Serverless Revolution

The Serverless Revolution

Serverless computing is the provision of computing infrastructure on-demand, not to a fixed number of servers or amount of bandwidth. For those who want to build customer-centric services, this approach simplifies the tech and encourages innovation whilst providing cost aligned elastic scale.

Digital transformation in the insurance industry

Digital transformation in the insurance industry

We might assert that the insurance industry has not been good at transformational change of any sort, digital or otherwise. It’s difficult to move forwards when confusion and uncertainty exist so, like organisations in any sector we explore how companies can simply focus on ‘being better’.

Payments Architecture

Payments Architecture

An efficient payment system is indispensable to the interbank, money, and capital markets. Previously Banks built in-house payment processing systems to ensure performance, compliance and security, but challengers are using APIs and Cloud-based Vendor solutions in their Payments Architecture

Finding Product Greatness

Finding Product Greatness

A great product answers a genuine need. If it looks good, is easy to use and long-lasting then all the better. In a B2B world the challenge is keeping the product focused on solving the customer's problem. Building the right thing and incorporating it profitably into the business model is paramount.