Employee Engagement - Thought Leadership

A Leader's Guide to employees Working Remotely

Working remotely is the new normal for employees of service organisations. Whilst 'working at home' for some staff is familiar to many businesses, there are a new set of challenges when the whole company has to work remotely.

Insights

Communicating...and silence is still communicating

Many businesses stop communicating when faced with uncertainty, crisis or anxiety, but communication becomes ever more important. If you’re not actively communicating with your people, they’ll still be getting a message loud and clear – but not one you necessarily want them to hear.

Insights

Social Knowledge Management

Knowledge must flow freely across and beyond an organisation to get the best value from people. Knowledge management has been too constrained by the pre-determined path of a hierarchical structure, and leaders' concerns with losing control. We set out the benefits of becoming a social business.

Insights

Organisational culture: shifting gears to accelerate change

Organisations must pivot to respond to significant trading uncertainty. Their ability to pivot may be compromised by a lack of readiness in the change team and unhelpful behaviours amongst the staff. We discuss what must change.

Insights

Autonomy, Mastery & Purpose

Happy and productive people are those who are given the freedom to make decisions, those who have the confidence of being on top of their game, and those who are working towards positive outcomes. Our customer-centric world will thrive when staff themselves are focused, trained and empowered.

Insights

What makes your team tick?

Do you know what you need to do to get your team to perform at their best? Do you wonder why they bicker over seemingly insignificant matters? We've been using a workplace motivation tool to help our clients understand themselves and their teams better, and to unleash their potential.

Insights

Team Culture

Research shows that team culture is not only strongly correlated with company performance, it is also a strong predictor of job satisfaction. A high-trust culture is important for creating a happy working environment and a high-performance organisation.

Insights

Promoted but not Prepared

Congratulations on your appointment. You've waited for this moment and are in post because of your evident knowledge, experience and cultural fit. But do you know what to expect now you are at the top-table? You have risen through the ranks, been promoted on ability, but are you really prepared?

Insights

Resolving Product-Aware and Customer-Centric Business Models

A product-led organisation markets the benefit of its products to as many customers as possible. Customer-centricity flips the process around and aims to understand the needs of the customer, and then provide the best solution. The customer experience is what now delivers greatest business value.

Insights

Productivity vs Efficiency

Efficiency means doing the same with less, without sacrificing quality; productivity is about doing more with the same - greater output with maintained quality. For all our efforts on being efficient, it is a diminishing return. A focus on productivity results in happier staff and top-line growth.

Insights

The Business Case for Employee Engagement

It is generally accepted that a company should invest time and money in its staff. The more effort a company puts into engagement and managing employee performance the better the performance. Increased performance leads to increased productivity, and that improves the bottom line.

Insights

Staff Engagement Nirvana

True staff engagement is hard, and even harder when your people work on the front line and don't see an office computer for most of the day. Engagement needs trust in the message, for people to feedback, discuss and debate; to feel connected, as though they are the organisation, not just part of it.

Insights

Cultural Change and Employee Engagement

Cultural change is the hardest part of digital transformation, but what do we mean when we talk about it? Many organisations try to create a working environment that reflects their values, which usually requires significant employee engagement to create an emotional commitment in them.

Insights

How to be a True Leader

True leaders are those who are not only effective in their job, but are genuinely interested and care about their people. They have a level of emotional intelligence such that it inspires others to live their best working lives. They are remembered by many as one of the finest people they worked for

Insights

Do you have enough fun in your business?

Having fun in your business increases motivation, helps you to provide great customer service, attract and retain talented employees, and ultimately will increase your profits. Business is a serious endeavour, but here are eight ideas for having more fun, and making more money too.

Insights

Trust and Inspire, or Command and Control?

A true leader harnesses the abilities of others and inspires them to be their best working selves. This contrasts with the legacy management style of issuing instruction, an approach that erodes commitment, especially with those who seek deeper engagement and feel a need to offer ideas and be heard.

Insights

Continual Learning

Continual learning must exist at both the personal and corporate level. Individuals so that they achieve a personal mastery, and organisations (though the additional vision of their leaders) so that the company becomes and remains sufficiently agile, to ensure that it can prosper through change.

Insights

A Cross-Functional Company Structure

The traditional organisational silo structure, is rarely an effective way of organising a workforce. Neither is the command and control management style of order giving. A cross-functional set of empowered staff in self-directing teams who focus on delivering value to customers works much better.