True staff engagement is hard, and even harder when your people work on the front line and don't see an office computer for most of the day. Engagement needs trust in the message, for people to feedback, discuss and debate; to feel connected, as though they are the organisation, not just part of it.
True leaders are those who are not only effective in their job, but are genuinely interested and care about their people. They have a level of emotional intelligence such that it inspires others to live their best working lives. They are remembered by many as one of the finest people they worked for
A true leader harnesses the abilities of others and inspires them to be their best working selves. This contrasts with the legacy management style of issuing instruction, an approach that erodes commitment, especially with those who seek deeper engagement and feel a need to offer ideas and be heard.