Insights Providing clarity through change and chaos Clear and concise messaging is the key to convincing others to take action. Simplicity frees the recipient from interpretation due to a lack of clarity. Communicating with clarity helps build much-needed resilience during times of change.
Insights The challenges of Servant Leadership A Servant leader shares power, puts employees first and helps people develop and perform as highly as possible. Servant leadership inverts the norm, and makes the teams nearest the customer the priority. Digital transformation requires leadership; servant leadership accelerates customer-centricity.
Insights Digital transformation in Banking Customer expectations of banking have evolved over the years. If traditional banks don’t meet needs, then the challengers will. If banks keep delivering value to their customers they will be rewarded with loyalty. The true value of digital transformation to a bank is what it can do for its customer.
Insights Promoted but not Prepared Congratulations on your appointment. You've waited for this moment and are in post because of your evident knowledge, experience and cultural fit. But do you know what to expect now you are at the top-table? You have risen through the ranks, been promoted on ability, but are you really prepared?
Action Do more with less – leaner, fitter, and stronger Times are tough, and most commentators agree we are heading for a recession. How do you reduce costs without compromising on quality or customer service? Our 8-step programme looks at where value can be added.
Insights Productivity vs Efficiency Efficiency means doing the same with less, without sacrificing quality; productivity is about doing more with the same - greater output with maintained quality. For all our efforts on being efficient, it is a diminishing return. A focus on productivity results in happier staff and top-line growth.
Insights Why you need a CapEx NED Major capital expenditure programmes rarely go to plan, some become so far out of tolerance that they attract unwelcome attention. Implementing major change is difficult. Your company Exec has NEDs to provide expertise, oversight and challenge, and this benefit should be extended to your programmes.
Insights The Business Case for Employee Engagement It is generally accepted that a company should invest time and money in its staff. The more effort a company puts into engagement and managing employee performance the better the performance. Increased performance leads to increased productivity, and that improves the bottom line.
Insights Staff Engagement Nirvana True staff engagement is hard, and even harder when your people work on the front line and don't see an office computer for most of the day. Engagement needs trust in the message, for people to feedback, discuss and debate; to feel connected, as though they are the organisation, not just part of it.
Insights Cultural Change and Employee Engagement Cultural change is the hardest part of digital transformation, but what do we mean when we talk about it? Many organisations try to create a working environment that reflects their values, which usually requires significant employee engagement to create an emotional commitment in them.
Insights How to be a True Leader True leaders are those who are not only effective in their job, but are genuinely interested and care about their people. They have a level of emotional intelligence such that it inspires others to live their best working lives. They are remembered by many as one of the finest people they worked for
Insights Do you have enough fun in your business? Having fun in your business increases motivation, helps you to provide great customer service, attract and retain talented employees, and ultimately will increase your profits. Business is a serious endeavour, but here are eight ideas for having more fun, and making more money too.
Insights Trust and Inspire, or Command and Control? A true leader harnesses the abilities of others and inspires them to be their best working selves. This contrasts with the legacy management style of issuing instruction, an approach that erodes commitment, especially with those who seek deeper engagement and feel a need to offer ideas and be heard.
Insights How to be a Citizen Data Scientist Data is an asset that organisations have not learned how to exploit. Citizen Data Science empowers your teams to use analytics to solve problems and achieve measurable commercial outcomes. We look at some of the opportunities for team members to use relatively simple tools to assist decision making.
Insights Continual Learning Continual learning must exist at both the personal and corporate level. Individuals so that they achieve a personal mastery, and organisations (though the additional vision of their leaders) so that the company becomes and remains sufficiently agile, to ensure that it can prosper through change.
Insights A Cross-Functional Company Structure The traditional organisational silo structure, is rarely an effective way of organising a workforce. Neither is the command and control management style of order giving. A cross-functional set of empowered staff in self-directing teams who focus on delivering value to customers works much better.